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Action to Raise Trust

An office buddy who took a "Trusted Advisor" class not long ago shared a wallet-card that summarizes key points on how to "Raise Trust". It's a cute list — not orthogonal, quite debatable in places, but perhaps worth pondering:

  1. Cultivate an attitude of curiosity
  2. Think out loud
  3. Listen as a gift, not as a tactic
  4. Be yourself - everyone else is taken
  5. Sell by doing, not by telling
  6. Check your ego at the door
  7. It's about them, not about you
  8. Respond unbelievably fast
  9. Beware of low bandwidth communications
  10. Talk for 2 minutes max
  11. First, do the right thing

Good thoughts on learning (1, 2), communicating (2, 3, 8, 9, 10), empathy (3, 7), selflessness (4, 6, 7, 10), persuading (5, 11), efficiency (5, 8, 9, 10), honesty (4, 11), etc. But maybe How to Win Friends and Influence People is even better on many of these themes.

And the classic "Optimist Creed"? Best of all, especially its coda:

To be too large for worry, too noble for anger, too strong for fear, and too happy to permit the presence of trouble.

That's Big Mind!

(cf. http://trustedadvisor.com, ...) - ^z - 2015-09-05