Jorgen Sandberg writes engagingly in the March 2001 Harvard Business Review about "Understanding Competence at Work". (No, the HBR isn't on my normal reading list; a friendly librarian (LK) who knows what I like forwarded the article to me.) Sandberg identifies three types of people whom he terms:

Customer optimizers turn out to be the most competent and effective workers ... but according to Sandberg, few people whom he interviewed could explain why that third group was so good. Sandberg then asks: "And if people don't recognize or value the attributes that really determine success, how easy will it be for them to acquire those attributes?" That's a good question --- one which applies much more widely in life than merely to one's employment.

Sunday, April 01, 2001 at 19:09:57 (EDT) = 2001-04-01


(correlates: AnnotationPunctuation, MountainsOfThings, AfterlifeGrosses, ...)