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Three Little Words

From the "Get Real Project" by Andrea Howe, three short sentences that, if used honestly, can help build trust and professional intimacy:

That makes sense.
Tell me more.
I don't know.

... and expanding upon those:

In conclusion, Howe mentions a fourth sentence:

Of course, we could add "I love you" to the list of word triplets, but then things start to get a little too squishy. (Or do they?)

Yes to adding, and No to "too squishy" — sometimes!

(cf. Trusted Advisor (2012-12-23), Action to Raise Trust (2015-09-05), Principles of Trust-Building (2015-09-23), ...) - ^z - 2017-04-08