Trusted Advisor Principles

From a bookmark found in The Trusted Advisor Fieldbook by Charles Green and Andrea Howe, some advice for connecting in a business-world context (and perhaps elsewhere too!):

  1. Show you've done your homework
  2. Take a point of view
  3. Speak the truth ... always
  4. Combine your words with presence
  5. Make lots of small promises
  6. Be on time
  7. Use their terminology
  8. Be willing to name the proverbial elephant in the room
  9. Listen with empathy
  10. Tell them something you appreciate about them
  11. Address people by name
  12. Give away ideas
  13. Build a shared agenda
  14. Steer clear of premature problem-solving
  15. Relax your mind

(cf Trusted Advisor (2012-12-23), Action to Raise Trust (2015-09-05), Principles of Trust-Building (2015-09-23), Three Little Words (2017-04-08), Trust-Building Techniques (2017-12-09), ...) - ^z - 2018-12-14